Subscription, Billing & Cancellation Policy

# Arpadan — Subscription, Billing & Cancellation Policy

**Last updated:** 21 July 2026 **Contact:** support@arpadan.com

## 1. Plans Arpadan offers: - **Free** — up to 10 products, 2 categories, WhatsApp order hand-off, and basic statistics. - **Premium — 9.99 AZN per month** — unlimited products and categories, customer list (CRM) and SMS marketing, priority support, and other features listed on the pricing page.

Plan features and prices are shown on the pricing page and may change with notice.

## 2. Billing 2.1 Premium is billed monthly in advance through our local payment provider. By subscribing, you authorise recurring monthly charges to your saved card until you cancel. 2.2 The subscription renews automatically each month unless cancelled before the renewal date. 2.3 We do not store full card details; payments are handled by the payment provider.

## 3. Failed payments If a renewal charge fails, we may retry within a short grace period. If payment still fails, the account is downgraded to Free and premium features are locked, while your data is preserved. You can restore Premium by updating your payment method and resubscribing.

## 4. Cancellation 4.1 You may cancel Premium at any time from your dashboard. 4.2 Cancellation stops future billing. Your Premium access continues until the end of the current paid period, after which the account moves to Free. 4.3 Cancelling does not delete your account or data; it only ends future charges.

## 5. Refunds 5.1 Payments are for a monthly period already provided or in progress. We do not offer pro-rated or partial refunds for the current period on cancellation — you keep Premium access until the period ends. 5.2 Refunds are issued only in cases of a duplicate or erroneous charge, or a confirmed billing error. To request a refund in such a case, contact support@arpadan.com within 14 days of the charge.

## 6. Price changes We may change subscription prices with prior notice via the platform. Changes take effect from your next billing cycle; continued use after the change constitutes acceptance.

## 7. Contact Billing questions: support@arpadan.com.